We do not offer refunds or exchanges unless the item arrives defective or broken.

If your order arrives damaged or with a manufacturing defect, please contact us through info@circleroots.com within 24 hours of delivery with clear photos of the item and packaging. Once verified, we will arrange a replacement or refund accordingly.

Please note:

• Normal variations in color, texture, or finish are part of the nature of handmade objects and are not considered defects.

• Items damaged due to misuse or mishandling after delivery are not eligible for refund or exchange.